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The PBX Operator is responsible for incoming calls and transferring calls to other individuals. The crucial roles of the PBX Operator jobs are to route calls, transfer information, and handle the administrative duties. The operators mainly work in the office environment, and they should have excellent communication skills. They must also have strong telephone experience and showcase customer service skills

The PBX Operator finishes work orders for the engineering department. They have to maintain a record of requests placed by the guests and make sure they are completed. It is the operator who screens, answers and routes all outside and in-house calls. They have to update the telephone directory with a telephone computer system.

The Switchboard Operator will handle the radio system to relay in-house messages and information. They usually open and close DID lines in the conference room and ran necessary reporting for posting calls. The professional also does regular clerical duties such as filing, stuffing envelopes, etc. They have to take care of the front desk computer system as well.

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